Question- What are key technologies for B2B ?

Ans.

Key Technologies for B2B

Key technologies used in B2B e-commerce are as under-

1. Electronic Data Interchange : It is an inter-organizational exchange. of business documents in a structured and machine process.

2. Internet : It represents www or network of networks connecting computers.

3. Intranet : It represents a dedicated network of computers within a single organization.

4. Extranet : It represents a network where outside business partners." can have limited access to a portion of enterprise intranet.

5. Back-End Information System Integration : These systems are database management systems used to manage the business data.

Enterprise Resource Planning (ERP) Software : An ERP software is to manage supply chain, finance, accounting, distribution, inventory planning, pricing, and more. By integrating your B2B e-Commerce platform - which often double-duties as your customer relationship management (CRM) tool - with your ERP, you can use the combined data to automate common business processes, increase data accuracy, and get greater insight into your customer base. The key areas to consider for integration include contact integration, product integration, order and quote management, as well as order, product, and invoice repository.

Omnichannel Personalization : Customer satisfaction and loyalty can be increased by delivering a customized shopping experience on B2B e-Commerce platform. You can use information from the customer profiles on your e-Commerce platform to tailor product recommendations and provide targeted content. You can gather customer information from multiple channels to deliver an exceptional customer-centric experience.

Sales Reps Dashboard : B2B companies work with long-term customers who make high-volume and high-value purchases.

Dealer Locator or Dealer Portal : B2B distributors sell their products through a network of dealers. You can strengthen your relationships with your dealers. This will avoid direct competition with your dealers and create a win-win situation: when your customers sell more to their customers; everyone across the channel prospers. There are different ways you can support your dealers, such as incorporating a dealer locator on your website or creating co-branded dealer portals.

Punchout Catalogs : Punchout catalog allows B2B buyers to order from a supplier's website within their enterprise e-procurement system. It enables you to integrate your e-Commerce and fulfillment systems with your customers' procurement system to streamline the ordering process, reduce the amount of paperwork, lower transaction cost, improve customer communication, increase customer loyalty and get paid faster.

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