Question- How do internet and Web features and services support E- Commerce?

Ans.

Internet and Web Features and services support E-Commerce

Internet and Web features and services allow computer users to access product and service information and to complete purchases online. Some of the specific features that support e-commerce include:

1. Search Engines identify Web pages that match a query submitted by a user. Search engines assist users in locating Web pages related to items.

2. Instant messaging allows messages to be sent instantly, allowing parties to engage in a conversation. In e-commerce, companies use instant messaging as a customer support tool.

3. Cookies allow Websites to personalize the site to the user and also permit customization and market segmentation. Cookies are small text files stored in users devices that allow a Website to store information about a user, and are used by e-commerce as a marketing tool.

4. Internet telephony uses VOIP to transmit audio communication.

5. Streaming media enables music, video and other large files to be sent to users in chunks. Like standard digital files, streaming media is sold as digital content.

6. Music, video and standard files are used in e-commerce as digital content that may be sold.

7. E-mail is used in e-commerce as a marketing and customer support tool. Electronic mail uses a series of protocols to enable messages containing text, images, sound and video clips to be transferred from one internet user to another.

8. Chat allows users to communicate via computers in real time and. is being used in e-commerce as a community building tool.

9. Distance learning through video-conferencing that permits real- time two-way communication; Digital video networks that will be able to deliver better-than-broadcast quality video over the Internet; high-quality video teleconferencing; tele-immersion etc.

10. Intelligent agents or software robots are software programs. They gather and/or filter information on a specific topic and then provide a list of results for the users.

Internet and Web features are required to manage products, promotions, customers and orders of an on-line business firm. To surf the internet, basic softwares required are:

File Transfer Protocol, which allows transfer of files to and from remote computers.

Net News, which is a newsreader that allows leafing through thousands of special internet groups on the Internet.

'Archie' program that files on the Net according to a search word. supplied by a user.

Telnet allows logging onto a remote computer to access remote accounts.

Serial Line Interface Protocol program connects with the modem to access the Internet. Browser such as Netscape allows net-surfing.

E-mail, allows sending and receiving electronic mail.

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