बी. कॉम. ( I सेमेस्टर)
व्यावसायिक सम्प्रेषण
B.Com. (I Semester)
BUSINESS COMMUNICATION

SYLLABUS

Unit-I

Introduction : Process and Importance of Communication, Types of Communication (Verbal & Non-Verbal), Different forms of Communication. Barriers to Communication Linguistic Barriers, Psychological Barriers, Interpersonal Barriers, Cultural Barriers, Physical Barriers, Organizational Barriers. Role, effects and advantages of technology in Business Communication like e-mail, text messaging, instant messaging and modern techniques like video conferencing, social networking. Strategic importance of e-communication.

Unit-II

NON-Verbal Aspects of Communicating : Body Language, Kinesics, Proxemics, Paralanguage.
Effective Listening : Principles of Effective listening, Factors affecting listening exercises, Oral, Written and video sessions,
Interviewing skills: Appearing in interviews, Writing resume and letter of application. Modern forms of communicating E-Mail, Video Conferencing etc.

Unit-III

Business Language and Presentation : Importance of Business language, Vocabulary Words often confused Words often misspelt, Common errors in English. Oral Presentation Importance, Characteristics, Presentation Plan, Power point presentation, Visual aids.
Writing Skills: Planning business messages, Rewriting and editing, The first draft and Reconstructing the final draft.
Office Correspondence: Official Letter, Semi Official Letter and Memorandum.

Unit-IV

Report Writing  : Identify the types of reports, define the basic format of a report, identify the steps of report writing, write a report meeting the format requirements, determine the process of writing a report, importance of including visuals such as tables, diagrams and charts in writing report, apply citation rules (APA style documentation) in reports.

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